Payment and Refund Policy

Last updated: 28 September 2026

Scope of the Policy and Covered Services

This Payment and Refund Policy applies to all purchases and bookings made through the website operated by celebmarkon. It covers access to Course A, our professional resource dedicated to entertainment media production topics including celebrity-focused event coverage, interview setup, camera planning, lighting techniques, and workflows for culture and show reporting. The policy governs digital course materials, video modules, downloadable guides, and any related subscription-based access. It does not extend to third-party products or services linked from the site. All transactions are processed under the laws of the United Kingdom, with specific regard to the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and UK GDPR where personal data is involved in payment processing.

Prices, Currencies, Taxes and Additional Charges

All listed prices are in British Pounds Sterling (GBP) unless otherwise indicated at checkout. Prices include applicable Value Added Tax (VAT) at the current UK rate of 20 percent for consumers within the United Kingdom. International purchasers may be subject to local import duties, customs fees or additional taxes imposed by their jurisdiction; these are the responsibility of the buyer and are not collected by celebmarkon. No hidden charges apply beyond the total shown at the payment stage. Promotional discounts are applied automatically where eligible and are clearly displayed before final confirmation. Subscription renewals occur at the prevailing rate at the time of renewal, with advance notice provided via email to the registered account holder.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards including Visa, Mastercard and American Express through secure third-party payment gateways compliant with PCI DSS standards. Payments are authorised in real time and funds are reserved until the order is confirmed. celebmarkon does not store full card details on its servers. All payment data is encrypted using industry-standard TLS protocols during transmission. In the event of authorisation failure, the transaction is declined immediately and the customer is notified on-screen with guidance to retry or contact their card issuer.

Order Confirmation and Contract Formation

A binding contract is formed only upon successful payment authorisation and the issuance of an order confirmation email containing a unique reference number. This email constitutes acceptance of the order by celebmarkon. Until this confirmation is received, no contract exists and any provisional booking may be cancelled without penalty. Customers are advised to retain the confirmation email for their records as it details access instructions for Course A materials.

Cancellation Rights and Applicable Periods

Under UK consumer law, customers have a 14-day cooling-off period from the date of purchase during which they may cancel without providing a reason. For digital content, this right is lost once download or streaming access has begun, unless the customer expressly consents to immediate delivery and acknowledges the loss of cancellation rights. Subscriptions may be cancelled at any time before the next billing cycle to avoid renewal charges. Cancellations must be submitted in writing via the contact form on the Contacts page or by emailing [email protected].

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available for unused digital access within the 14-day cooling-off period provided no substantial portion of the course content has been viewed or downloaded. Non-refundable items include completed modules, personalised feedback sessions, promotional bundles, and any content accessed after the cooling-off period. Refunds are not granted for change of mind after the period expires, failure to meet technical requirements on the customer side, or dissatisfaction with the subject matter covered in Course A.

Step-by-Step Procedure to Request a Refund

To request a refund, customers must first log into their account and navigate to the order history section. They should then submit a written request using the contact form on the Contacts page or by emailing [email protected], including the order reference number, date of purchase, and a brief explanation. Requests received outside the 14-day window will be assessed on a discretionary basis only. Supporting evidence such as screenshots of access attempts may be requested to verify eligibility.

Inspection, Approval, Rejection and Notification

Upon receipt of a refund request, celebmarkon will acknowledge it within two working days. The request is then reviewed against the eligibility criteria outlined above. Approval or rejection decisions are communicated via email within seven working days. If approved, a refund reference is issued; if rejected, clear reasons are provided along with any available alternatives such as partial credit toward future purchases.

Refund Method, Processing Time and Receipt of Funds

Approved refunds are returned to the original payment method used at purchase. Processing typically takes five to ten working days after approval, although bank processing times may extend this to a maximum of fourteen days. Customers will receive a confirmation email once the refund has been initiated. In cases where the original method is unavailable, an alternative method such as bank transfer may be arranged after verification of identity using details held at 9 Union Road, Abergavenny, Monmouthshire NP7 5UW, UK.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Digital content in Course A is delivered immediately upon purchase, triggering the loss of the standard 14-day cancellation right unless the customer has opted out of immediate access. Subscriptions renew automatically and may be paused or cancelled prior to the renewal date via the account dashboard. Promotional offers such as introductory pricing are non-transferable and refunds on such offers are calculated on the discounted amount paid. No refunds apply to content accessed under a free trial that converts to a paid subscription.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

Failed payments result in immediate suspension of access until resolved. Duplicate charges are investigated upon notification and credited within seven working days if confirmed. Chargeback requests are handled in accordance with card scheme rules; customers are encouraged to contact [email protected] first to resolve disputes amicably. Suspected fraudulent activity leads to immediate account suspension and reporting to relevant authorities in line with UK anti-fraud legislation.

Mandatory Consumer Rights That Cannot Be Excluded

Nothing in this policy affects the statutory rights of UK consumers under the Consumer Rights Act 2015, including the right to goods and services of satisfactory quality, as described, and fit for purpose. The policy cannot exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded under applicable UK law. Customers retain the right to seek redress through the courts or alternative dispute resolution schemes such as the Ombudsman Services.

Contact Route, Policy Changes and Last-Updated Date

For questions regarding payments or refunds, please use the contact form available on the Contacts page or email [email protected]. Written correspondence may also be sent to 9 Union Road, Abergavenny, Monmouthshire NP7 5UW, UK. This policy may be updated periodically to reflect changes in law or business practices. The current version is dated 28 September 2026 and supersedes all previous versions. Continued use of the site after updates constitutes acceptance of the revised terms.